Some of the most honest and sincere advice a telecommunications pro can give a enterprise when evaluating telephone theory technology options for their enterprise is to make sure they buy a telephone theory with Voip capability. It is estimated that over 90% of new enterprise telephone systems shipped in 2010 will have Voip capability, and we will evaluate the reasons for that trend, as well as explicate why owning a phone theory with Voip capability has come to be a necessity even if you don't use the features at the time of purchase.
It would be best to start with a brief record of the separate types of Voip systems available. Not all flavors are the same, and each carries their own benefits. Voip tends to mean many things to many people, so let's make sure we are speaking the same language before starting. There are two main areas of Voip to cover:
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Voip Telephone Service: Defined as the capability of your telephone theory to interface with a telephone service provider via your data relationship to make your calls over the collective internet. Sip trunking is the most favorite recipe of interface on the market level, but we will not be face this vehicle recipe in this article. Voip telephone service promises some more competitive pricing in general due to increased T1 usage due to compression, but few phone systems interface with Voip providers at this time. Each constructor has to go through a right interoperability testing procedure in order verify capability of service with each carrier. Very few systems have completed this process with the few carriers that are out there. Some think of this as "free long distance" or "flat rate long distance" that is far more competitive than acceptable enterprise offerings.
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Voip Capable Telephone Systems: When we speak of a Voip capable telephone system, we are directly referring to the capability of the phone theory to use the Voice Over Internet Protocol language to carry your telephone conversations internally or between locations. We are not speaking of the capability to make your phones calls over a Voip Telephone service provider as detailed above. Using Voip internally allows you any benefits.
- Shared wiring infrastructure: Voip conversations want typically between 16k-64k depending upon compression levels, so the data wiring infrastructure of a typical office running Cat5e cabling can share the same 100M cabling for both voice and data. Voice is prioritized over data to protect call quality, and dozens of phone calls could be made simultaneously without noticeably affecting data speeds. Using a shared wire infrastructure saves on wiring installation costs as well as wiring maintenance costs.
- Ease of Moves, Adds, and Changes: Changes in configuration that typically required a technician site visit in the past are now potential to do internally quite easily. Although many manufacturers will argue that they can now achieve this functionality via Tdm technology and web interfaces, it was Voip systems that brought this capability to the forefront with commerce changing ease. For any enterprise that knows their phone theory technicians on a first name basis, the capability to administer your own theory will dramatically alter your total cost of ownership. Reduction in Mac charges have made the Voip systems very desirable plainly because they cost less to maintain. theory management is now something that can be internally for over 95% of programming changes.
- The capability to connect offices: With Voip capability, you can now connect offices through managed data connections to apply your phones systems more cost effectively than ever. This gives clients a more transparent palpate when dealing with employees from many offices, and it allows businesses to offer a more customer cordial environment. Toll bypass is an added benefit and eliminates high-priced toll charges between locations when using Voip. The enterprise case for more cost effective use of manpower has been startling. The capability to have a singular receptionist to cope calls for many locations can often pay for a theory within a year. Allowing employees who were previously tied up with answering calls to move to earnings generating activities can prove to be a financial coup depending on enterprise size and configuration.
- The capability to administrate remote employees: A major trend nationwide has been to hire remote employees for discrete tasks. They may be sales, support, or operations related, but the coarse challenge for all companies has been the effective management of those employees. With a Voip theory and a managed data connection, you can legitimately hook up your remote laborer to your phone theory with a Voip telephone. Doing so gives the owner entrance to all of the same management tools they enjoy internally with other employees. You can see real time availability on the phone, amount of calls made, calls received, talk time, and all other relevant information with the right software applications.
- Ease of database integration: For companies that use Crm packages with Tapi or Imap interfaces, having a Voip theory can prove to be an startling output tool. Incoming calls can be routed to the desired party based upon programming and assignment in the Crm. Screen pops allow users to see who is calling before choosing to answer calls, send to voice mail, or exchange appropriately. Desktop call control also gives users the capability to dial numbers with a click of a mouse right out of their contacts. Users can use all of the features and functionality of their desk phone from their Pc screen. Since manpower is typically the highest cost for any business, having tools that help make employees more effective to the tune of any minutes a day can provide startling paybacks.
- Ip Softphones: Ip Softphones have proven to be an startling tool for the right application. Make a lot of calls overseas? Have employees who trip oftentimes and need to connect to the phone theory from hotels? Need to connect from tradeshows real time with line appearance? With a software driven SoftPhone, you can have complete phone theory functionality from your laptop or Pda gadget with a Usb headset for a phone! Many new applications are coming.
There are numerous other benefits that Voip systems provide over their more former Tdm counterparts, but we limited mention to the main ones above. While Tdm phone theory options still remain a viable clarification that is slightly more cost effective up front, we find that the projected Tco or Total Cost of proprietary is often less with a Voip theory due to the ready highlight set and output efficiency tools. For those companies that have only one location, telecom professionals will typically recommend a hybrid system. A hybrid theory is a enterprise telephone theory based upon cost effective Tdm technology, but that has the capability to add Voip capability via a media gateway card. Although Voip may not be a service priority to a enterprise today, it is principal to make sure you have time to come capability should you pick to implement it at a later date.
Perhaps one of the last things companies consider when manufacture a phone theory purchase, but one they should probably consider a limited more, is the phone theory resell value. Since telecom professionals usually help their clients in the process of liquidating their old equipment, they are very much aware of what old tool is worth. As with most aging electronics, there is minimal value that can be startling after five years, but a startling trend has been showing up in the past year. Systems without Voip capability have next to no value. When companies endeavor to liquidate systems as limited as five years old, they often find they have no takers since the systems have no Voip ability. The dramatic shift to Voip has legitimately wiped out generations of used telephony product value, as there is legitimately no demand. There will always be some request for used account for the major manufacturers such as Nec, Avaya, Cisco, Nortel, and Toshiba, but all others look to be very weak investments at this time. Although resale value should not be a major consideration when choosing which theory to purchase, enterprise owners should be aware that choosing a theory with Voip capability from a major constructor will virtually warrant a inexpensive resale value down the road. As always, we recommend you speak to your local telecom pro for assistance in choosing which theory is right for you.
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